156 results: Page 1 of 16
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31 MARCH 2020
It's said that sticks and stones can break your bones, but words can never hurt you. It’s not totally true. Communication, particularly miscommunication, can actually kill you.
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02 JUNE 2018
When an oyster shell closes, the mollusk shuts out the din of the wider ocean. Nestled inside its protective enclosure, the oyster can lose track of what is happening outside all around it.
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02 JUNE 2018
That uncomfortable feeling we get when we know we're being played, when someone mass customises and tries to steal the value of actual person-to-person connection.
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05 MARCH 2018
Want the best idea to win - and to build a better team in the process? Start by learning to argue the right way.
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07 AUGUST 2017
If you want to reach more people, if you're measuring audience size, then the mantra of the last twenty years has been simple: make it dumber.
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06 FEBRUARY 2017
The Ford Kuga case adds to a growing list of similar experiences in the auto industry which seems incapable of learning from its own history.
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04 JUNE 2016
Here are some of my best public speaking hacks.
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04 JUNE 2016
The problem with most communication is that it’s easy. But communication is a direct line into a complex web of emotion that explodes easily.
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01 MARCH 2016
Most companies don't communicate well. Employees at all levels in a majority of companies tell me that their company's success is constrained by its communication challenges. It's a very common problem.
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01 MARCH 2016
The cost of socio-political conflict for those doing business in Africa can no longer be denied.
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