The underlying principles of operational resilience.

During a restructuring, rumours spread and fear takes hold. You can reduce the turmoil by finding ways to inform, empower, and inspire employees.

Rather than internal perceptions of value and success, Appie Pema makes sure that his customers believe they’re getting good value from his company.

Telkom CEO Sipho Maseko, charged with reviving the fixed-line operator, says the patient has been stabilised, and although it is still in intensive care, "the patient won’t die".

It isn't enough to slash costs through short-term measures such as squeezing suppliers, shuttering facilities, and reducing head count. What is required is a move away from endless rounds of cost reductions and toward true cost excellence.

All businesses know that customer service based on value and quality are critical for survival. Good companies realise that to retain and win new business, quality is not enough.

In the quest to stand out in the market place great companies are moving beyond differentiators to embrace the philosophy of lean leadership.

The recent scandal with Tesco's burgers has reignited a discussion about who, along the value chain, should bear the brunt of responsibility for a product.

Woolworths aims to grow its market share in clothing and food aggressively. Stafford Thomas looks at how it plans to scale new heights.

Tiger Brands CEO Peter Matlare believes that while turbulent times are here to stay for the foreseeable future, those businesses that are able to be flexible, innovate and adapt to changing conditions will ultimately succeed.