All businesses know that customer service based on value and quality are critical for survival. Good companies realise that to retain and win new business, quality is not enough.

In the quest to stand out in the market place great companies are moving beyond differentiators to embrace the philosophy of lean leadership.

The recent scandal with Tesco's burgers has reignited a discussion about who, along the value chain, should bear the brunt of responsibility for a product.

Woolworths aims to grow its market share in clothing and food aggressively. Stafford Thomas looks at how it plans to scale new heights.

Tiger Brands CEO Peter Matlare believes that while turbulent times are here to stay for the foreseeable future, those businesses that are able to be flexible, innovate and adapt to changing conditions will ultimately succeed.

The resignation of its CEO and firing of board members is the latest controversy to dog Telkom. Larry Claasen charts how decisions by government, its largest shareholder, contributed to the destruction of value in the firm.

Many business leaders talk about treating human capital as a strategic asset, but few companies put the idea into practice.

For a corporate icon long held up as the gold standard in business ethics, Johnson & Johnson has suffered some stunning setbacks in recent years.

John E. Newbury is widely recognised as a vastly experienced industrialist. His business career spans five decades with a significant focus in the motor industry.

The fact that our municipalities are disintegrating has long ceased to be news. What is news, though only in the sense that our fears were formally confirmed by the auditor-general last week, is that there has been no improvement.