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2026: What we’re watching (when we’re not thinking about AI)
Most predictions are wrong. But it’s still important to pay attention to the weak signals of change.
Kraft Heinz’s breakup: The end of mass produced food?
What if the unraveling of the Kraft-Heinz merger is actually a signal of a much more profound shift?
Digital deception economy: Bot farms distort social society
In a digital environment, sentiment has become currency. How customers, investors, and the public feel about your content directly affects performance metrics, from revenues to reputation to stock price.
Is AI coming for your job? Depends on who you ask
The debate about artificial intelligence’s impact on employment has taken an interesting turn.
Transient advantage isn’t going away – how AI can help
We need to be building systems capable of coping with transient advantage. Here are some ways AI can help.
Will AI do to professions what the Model T did to railroads?
With many predicting that the AI revolution will democratise access to expertise, what changes might we expect?
The dead Internet
Is the Internet dead?
The rise, and fall, of the direct-to-consumer model
There was a brief period in the early 2010’s when a new business model – dubbed "direct to consumer" emerged and threatened to upend established incumbents.
What we should learn from the tragic failure of the Titan
Rush, the adventurous CEO behind OceanGate, the Titan’s owner, was an impatient man who saw regulations as barriers to innovation.
Assumptions are treacherous
In high uncertainty situations, one can obviously make decisions that turn out not to be so great.
Uber CEO finds out what it’s like to be an Uber driver
CEOs make a lot more money, have a lot more autonomy and enjoy a lot more control, than the people working for them. The danger is that they can develop incredible blind spots.
Rewriting the employment contract, courtesy of COVID
As we begin to slowly emerge from the pandemic, some of the contours of what post-pandemic life will be like are starting to come into focus.
A heartwarming customer service story
The more automation we introduce into the customer service experience, the less likely you are to offer excellent customer service.
The skills we aren’t taught
Our leadership models are changing – from command and control to questioning and discovery. You can learn to develop these skills and improve your capability as a leader.
Three kinds of competition to have on your radar
In traditional strategic thinking, beating the competition, by finding an attractive position in an attractive industry, is the name of the game.
You can’t tackle complex systems with linear thinking
Forcing yourself to think differently is the key to untangling complex situations.
You can’t avoid the digital dimension of your business
Asking what your digital strategy is today is a lot like asking what your electricity strategy was at the turn of the last century.
The optimistic launch and ignominious end of CNN+
Beware committing when you’re working with assumptions, not knowledge.
Knowing when to pull the plug
With any corporate venturing programme, one of the most important factors that will determine financial returns is the ability to stop investing in projects that simply won’t work out at all.
Good and bad ideas are almost identical at birth
Author Safi Bahcall introduced the term "loonshots" to describe ventures with game-changing potential that nobody thought would work and whose champions were ridiculed.
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