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Too big to care
Punishing loyal customers with bad service because you grew too big, and then getting upset when they choose someone else, is not just illogical, it’s obscene.
The last VHS tape on earth
There is a difference between being in technology and having a baseline understanding of why technological change is happening.
Breaking the social media spiral with better thinking
Can we use moments of pain, adversity and uncertainty to develop better thinking? Fear reduces our cognition to the lowest, crocodile-brain, common denominators. How can we avoid these traps?
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