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VIDEO: 18 APRIL 2010
Focus on ROII (Return on Investment for an Interaction)
When you interact with someone (even if you are not asking for money) you are asking the other person to invest in time. If time is money, then you are asking the person for money indirectly.
VIDEO: 11 FEBRUARY 2010
Building lasting relationships
Building lasting relationships (or long-term relationships) takes a long time. That seems obvious but most people try to build long-term relationships in the short-term.
VIDEO: 09 JANUARY 2010
Keeping your promises
Think about it – it's always easy to make a promise. If you make that promise without thinking too much about how to fulfill it, you will have trouble one way or the other. Making promises is easy but keeping them is hard.
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